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The Customer Hub is your all-in-one customer service hub which allows customers to look over their purchase history and download their invoices. It also allows them to make changes to their credit cards, as well as self-remove their subscriptions.
Reduce Support Tickets for Customers
Remove the support layups that have accumulated on the support lists. The Customer Hub allows your customers access to the entire facts they need regarding the purchase, without your staff having to move just one hand. You don't have to wait for long periods. You should be aware of the items they've purchased.
Customers can access the Customer Hub whenever they click on their receipts, invoices, or subscription reminders as well as other items. Customer Hub functions as an "magic link" login mechanism. That means there's no passwords to keep track of! Customer Hub will send your client an encrypted link so they don't get locked out.
Did you know that Customer Hub works perfectly on mobile devices? Users can access the help they need, no matter what device they're on. It's important because our study indicates that less than 60 percent of those who access the Hub for Customers Hub sign in with the mobile version of their devices.
What's new in Customer Hub?
In this update We've also included a payment History section to The Customer Hub. Customers will be able to view each and each transaction such as purchase, refund, or purchase all in one spot.
Customers are able to search for purchase details by simply pressing each line within the table of the purchase past transactions. You will have the ability to review a fully loaded bill, which breaks down each element of their purchase. You can see immediately the merchandise purchased, the taxes or shipping charges were charged and which credit card used, as well as other details.
Self-Help for customers in need of help
Utilizing the Customer Hub customers of yours will also have access to the required tools for managing their own subscriptions. Let your customers quickly update their credit card on file and check when they'll be debited, then close their subscription without assistance from the assistance group to your customers.
If your customers have the ability to manage their subscriptions themselves You'll have happy customers. You'll also see a lot of the hours you spend on them each week.
If someone needs additional assistance or support is provided. contact us. Contact Us tab directs them to the email address you have, your page on social media or even your support page for customers. We're making customer service painless.
is currently available at Grow Plans
The Customer Hub previously available for the Plan Scale. With today's update, this feature for helping increase your productivity is now available to Grow as well. The Customer Hub has been made available inside of all Grow as well as Scale accounts.
You've been equipped with the tools to amaze your clients. Facilitate your customer service as well as providing your clients with the necessary information that they require to assist in the process of billing.
If you've ever thought of alter the settings, you can disable the Customer Hub by just one click within the Settings for Marketplace.
If you're looking to get Customer Hub be beneficial to your customers, go to .com today to start your free trial! Discover the ways these tools can improve your online store.
The brand modern Customer Hub is an ideal solution to satisfy your customers while reducing your workload simultaneously. It is possible to spend the period prior to that designing new products and expanding the amount of clients you serve, and also delighting your clients.
It is possible to avail a free trial for Our Grow and Scale plans now by logging into the Customer Hub today!
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