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The Customer Hub is your one-stop customer support hub where your customers can see their entire purchase history and download invoices. They can also update their credit cardinformation, and self-cancel their subscriptions.
Reduce Support Tickets for Customers
Get rid of those support layup requests which are taking up the support queue. Through's Customer Hub your customers have access to all the information they require about their order, and without not having to touch a single finger. There's no more waiting around for hours. There is no more confusion over what they have bought.
Customers can visit your Customer Hub by clicking the link on their receipts for orders or subscription charges reminders and much more. Customer Hub is a "magic link" login system. Which means there are no passwords to be remembered! Customer Hub emails your customer with a safe, secure link to ensure they don't get locked out.
Do we not mention that Customer Hub is available seamlessly with mobile devices? Your customers will receive the assistance they require regardless of the device they're using. This is crucial, as our statistics show that just over 60 percent of customers who visit Customer Hub are logging in from mobile devices.
What's new with Customer Hub?
In this latest release, we've introduced the Payment History tab within your Customer Hub. It is where users will be able to see each and every payment, order, charge and refund in one place.
Customers can see the details of their order simply by clicking the line item in the payment History table. They will be able to look at a fully loaded invoice, listing every element of their order. Quickly discover what products were bought, the amount of tax or shipping charges were charged and what credit card utilized, and much more.
Offer 'Self-Help' Customer Support
Through our Customer Hub Your customers also are equipped with the tools to control their subscriptions. Allow your customers to quickly update their credit card in their account, check the date they'll be next charged or even end their subscription entirely--all without needing the help of a customer support team.
If your clients can control the subscriptions they want to manage, you get happier customers and many hours of your time returned every week.
If you think someone might need more attention, the Contact Us tab directs them to your contact information, your social media profiles or to your customer service site. We're making customer service painless.
is now available on Grow Plans
Customer Hub was previously available only been available on the Scale plan. However, with today's fresh updates, this new support-boosting feature now is available for Grow as well. The Customer Hub is live within every Grow and Scale accounts.
This means that you've got the tools you'll need to impress your clients, streamline your repetitive support tasks as well as give your customer base the necessary tools to receive billing support.
If you ever want to, you can turn Customer Hub off using a single click inside of your Marketplace settings.
To get Customer Hub working for you and your customers, hop over to .com today and start your free trial! Check out how the right features will boost your online sales.
The all modern Customer Hub will be the ideal tool for serving your customers, and lowering your workload while doing so. You can then invest the previous time into creating new services, expanding the number of customers you serve, as well as enthralling your customers.
Start a trial of one of our Grow and Scale plan to use the Customer Hub today!