What your customers can pay you using Crypto

Feb 17, 2023

It is vital to comprehend the viewpoints of your customers especially at critical moments such as checkout. A key element of an efficient checkout experience is providing an effective, secure process that allows customers to make payments using the payment method they prefer.

In this article, we will aid you understand how transactions are managed from your customers' viewpoint from the point of view of a buyer. By understanding this, you'll be able to identify how to increase the speed which you convert your customers, give direct assistance to your customers as well as educate them, and potential customers.

Crypto vocab check

It is possible to explore the concepts in these categories deeper in this article. But here's an summary of the terms that are important:

Public Key In essence, what you require to making payments with cryptocurrency.

Public address is a hashed (basically smaller) form of open keys. This is an address you could offer to anyone who would like to transfer money. Imagine it as a Venmo username or PayPal.me URL. (e.g., 0x12B0aD31f483Cdf4741de8f5679A472E5fe3345G)

Private keys allow users gain access to the funds that are transferred to the public key. The private key shouldn't be disclosed to a third-party.

Web3: Defined by AP Stylebook, Web3 is a catchall term for the prospect of a new stage of the internet driven by the cryptocurrency-related technology, blockchain.

Web3-based wallet (crypto wallet): It is a wallet that holds private and public keys used to conduct transactions on blockchain.

Seed words: A sequence of random phrases produced by a computer to allows users to access the Wweb3 wallet. It is utilized to get access to a wallet that is based on cryptocurrency. This information must not be shared with an unrelated entity.

The wallet that's not custodial belongs to the user. Their private keys are theirs, as well as access to their wallet through Wweb3. (e.g., Metamask, Trust Wallet. )

Custodial private keys to wallets are owned by third-party companies. (e.g., Coinbase, OpenNode. )

Peer-to-peer payments

You're probably thinking "Isn't one of the major benefits of crypto the fact that they're peer-top-peer and don't rely on the services of third parties?"

You are absolutely able for you to collect the money of your client, without the need for any instrument or service provided by the third entity.

However, this isn't feasible for anyone who is typical. It's simply not practical for them to create an individual node to generate transactions with commands and keep track of their individual keys. In addition, the majority of merchants will happily take a tiny transaction cost to give customers the best experience , with minimum friction. saving much time and energy in reconciling transactions to the order.

The focus of this article is the usual transactions conducted by online commerce using products and services expected to be used by intermediate and beginner users.

An overview of the steps to make a cryptocurrency payment

From the point of view of a consumer There are three actions you must take:

  1. It is possible to access an electronic wallet that can be banked.
  2. Link to their wallets.
  3. You can make the payment then be notified.

The experience you get will be contingent on the processor and wallets utilized. Let's run through some scenarios and see what's happening in each stage for the client.

1. You can access a virtual wallet that's backed through cryptocurrency

There are lots of options to those who are looking for digital wallets. Every option has distinct advantages as well as features and support to various types of crypto chain in addition to being able to process payments.

Traditional digital wallets such as PayPal and CashApp have the ability to accept payments made via cryptocurrency. Some of the top cryptocurrency exchanges such as Coinbase, Crypto.com, and Binance provide their own apps and also act as wallets to accept payments. Also, there are wallets that are native to crypto like MetaMask, Rainbow, and many other options. Make the necessary study in order to determine the best option or options that meet your particular needs.

Once you've chosen the account you want to use and established, the next step is to include cryptocurrency in it so that there is cash available to make use of to buy. This is a easy process since many wallets allow purchasing within the app.

How can I best guide for buyers to determine what cryptocurrency they should add?

That's an excellent solution! It usually doesn't have to be an issue, unless you consider the cost that can be incurred in the case of having to exchange currencies. A few Bitcoin payment processors provide automated transfer solutions that permit clients to make payments in one currency and you'll receive cash back in a different currency.

If this isn't feasible, most crypto wallets provide the option to transfer or transfer their accounts in real-time, so should a person who has bitcoin (BTC) and wants to use an alternative cryptocurrency like Ethereum (ETH) it's possible to make that change effortlessly. You should fill up your account with the payment method you wish to pay with, but it's not always feasible ahead the moment you make a purchase.

There are two methods that customers can connect their wallets to your site with a QR code or via a browser-based account connection. Payment processors that accept cryptocurrency may offer one or both options.

QR code

It's a fantastic option for those who use your crypto wallet as an app on their mobile. If someone decides to pay via cryptocurrency, they'll get presented with a QR code that can be scanned using a program in the application connected to their cryptocurrency wallet.

Image illustrating how crypto payments are made via QR code. 
Image text:
Crypto app payment via QR code
1. Merchant provides a QR code at checkout.
2. Customer scans the QR code to review and authorize the transaction in their crypto app.
3. Merchant site confirms receipt and completes the purchase.
Pay for crypto by QR code.

The wallet in your browser is linked to your account.

This method is ideal to those with access to the crypto wallet through the browser's extension. If someone chooses this approach, they're required to sign up for the Web3 wallet using a button which opens the wallet in the browser, and asks for authorization to join.

Image illustrating how crypto payments are made via browser extension.
Image text:
Crypto wallet payment via browser extension
1. Merchant provides crypto payment options and browser wallet connection prompt.
2. Customer selects their browser wallet to review and authorize the transaction within the extension.
3. Merchant site confirms receipt and completes the purchase.
Payment options using crypto by using a browser extension.

3. Pay the amount and you will be notified.

Whichever method the user decides to use for payment, the wallet will provide prompts that guide them in making a purchase using the application or via the browser.

After payment has been completed, it is possible that payment may delay. It is possible to experience an unending delay (usually only seconds) until confirmation of the transaction on the blockchain. In this moment you as well as the beneficiary will be informed. If transactions on blockchain are completed then you may both get the Blockchain transaction ID.

Then, that's it!

How does this process apply to retail stores?

There's a clear distinction between someone who is comfortable dealing with cryptocurrency and has the confidence to conduct a transaction and someone who has never dealt previously with crypto. Making sure you have an appropriate digital wallet, financing it, and understanding the method to make a transaction isn't easy to accessibility.

Initial transactions made with cryptocurrency are most likely to be performed by more knowledgeable clients of cryptocurrency. As time passes, the amount is predicted to rise significantly. Therefore, if your customers and customers have indicated that they're interested by crypto It might be helpful for you to introduce your customers to trustworthy sources so that they can learn how to make payments in the manner they would like to.

Advantages of using cryptocurrency an option to pay your clients

  1. They have crypto stored in their wallets They're eager to make use of the money! Perhaps they were the first to invest, or they're an excellent trader or have funds in crypto.
  2. The customer can reduce costs when they use crypto for direct transactions instead of charging exchange fees or foreign exchange transactions using the conventional methods of payments. This is the most common scenario for international customers.
  3. It is possible that they do not have access to other payment methods.
  4. Some prefer keeping certain transactions private or separate from their financial operations.
  5. It's more secure and easy.
  6. They value being able to transact without paying fees to traditional financial service providers (i.e., they're ideologically-driven).
  7. There aren't any limits on the amount you spend every day which is particularly true of costly, expensive items that could exceed a person's limit of a bank account per day.
  8. This is a price to pay for a digitally-native asset like an NFT.

The customer's needs to be kept in mind in the design

There's a wide range of payment options available through cryptocurrency that is based upon user-experience. The following are points to bear in mind when choosing the best crypto payment option:

  1. Which is the most efficient way for your customers to pay? What are the most efficient methods of payment? Which are the most effective cryptocurrencies?
  2. Do you have customers who are exposed to crypto network fees directly? This may make it hard to spend money if the crypto network is overloaded.
  3. Are you confident about how to resolve disagreements? This is crucial in the absence of traditional charges and refunds. Clients who are unsatisfied or unhappy are more likely to leave negative reviews or complain about the company.
  4. What is the time that customers have to wait until confirmation of their purchases? Based on the process that you're using to allow customers to pay for their purchases, they could have to wait longer than they normally would. This is the reason why using the services of a service for payment may be helpful, because they are able to keep prices and also confirmation times extremely low.
  5. Do consumers require information? The customers may want to know the methods for paying with crypto, and also tips for security and methods to stay clear of fraudulent transactions.

Clients are able to trust your guidance to help them navigate the world of payments with a fresh approach.

Merchants can choose crypto processes that are simple and easy to use. The customers, on the side, are going to experience distinct customer experiences as they make payments.

A huge number of customers are eager and ready to make payments using cryptocurrency. Though crypto-based payment systems have improved and become simpler yet it's crucial that businesses are conscious of their clients' requirements and the consequences of their decision so that they make the most of their potential for growth in business.

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