In today's competitive market retention of customers as well as reducing the rate of churn is essential to long-term success. Companies that implement solid customer education programs achieving an average 7.6 percent increase in revenue this is among the best ways to achieve significant improvements in satisfaction of customers, retention, and overall business growth.

  Skip ahead:  

•    The reason why customer education is vital to the success of a business
•    Plus: Ensuring the success of customer education
•    The benefits and success stories
•      Chargebee
•      Hootsuite
•      PayShepherd
•      Flashpoint
•    Getting started using Plus

Why education of customers is crucial to business success

Educating your customers helps your customers maximize the benefit of your product by reducing frustration and ensuring that they stay engaged over time. This is not just beneficial for retention, but also makes customers into advocates who actively promote your company's brand. Well-educated customers are empowered to utilize and use your product without assistance, decreasing their need for support and freeing up your customer success team to concentrate on more complicated, valuable interactions.

A well-designed customer education and training program can also accelerate the process of converting customers to value. If customers are able to quickly understand how to utilize your service and achieve their goals and goals, they're more likely to continue using the service, and even explore other options. It creates a cycle of deeper engagement and loyalty that helps to increase customer lifetime value (CLV) as well as general revenue growth.

Additionally, education for customers can help your organization track the effectiveness of educational materials through metrics such as course completion rates, customer feedback and engagement metrics. This information helps you improve your educational strategy and prove its worth to the stakeholders involved by proving that investing in education of customers produces tangible results.

Plus: Driving success in customer education

Plus has been designed to help businesses create effective and sustainable educational programs for customers that aid in growth and retention. With a broad set of software for creating courses analysis, engagement, and monitoring, Plus empowers your team to deliver effective training that meets your customers' requirements at all stages on their path.

Advantages as well as Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

The company created Subscription Academy using Plus and created a full online platform for learning that includes professional-led masterclasses and courses and certifications. Its easy-to-use design and robust analytics enabled Chargebee to continually improve the education experience and expand their offerings without constraints.

" Plus provides exceptional scaling, which allows organizations to increase their offerings of courses and students base without any limitations."

  -" Guy Marion, Chief Marketing Officer at Chargebee.

Results:

• More than 5,400 students were trained in 20+ countries, leading to greater customer satisfaction and a decrease in churn.
• More than 800 learners showcased their certifications, boosting participation in the community and boosting Chargebee's global brand presence.

Boosting customer loyalty: Hootsuite's successful strategy for Plus

Hootsuite used Plus to create Hootsuite Academy and provide an array of online courses and certifications that are available to both customers and the general people. Hootsuite Academy covered topics like social media marketing, social selling as well as social advertising. It also helped to increase understanding and participation.

"Hootsuite Academy is probably one of the strongest devices we have to decrease turnover and improving retain."

  -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• There are more than 450,000 learners received training and 72,000 certificates were awarded, creating a large base of knowledgeable, loyal customers.
• An impressive reduction in the rate of churn was seen as clients were more comfortable and enthused, leading to improved retention and stronger campaigning.

streamlining the customer's onboarding process: PayShepherd's journey through Plus

PayShepherd improves relationships with contractors and offers project-specific insights to the owners of assets in the industry. But, they had to face significant challenges in onboarding new users.

The procedure was lengthy that required meetings with one person in order to help users navigate each aspect of the program. This approach was inefficient and a waste of resources and became a roadblock for growth of the company.

PayShepherd has implemented Plus to solve these problems by creating an online self-guided training program. This platform allowed users to be able to learn about the program according to their own speed which freed up the company's resources and ensuring consistency in instruction across their ever-growing customer base.

"We were extremely successful in our launch. We were utilizing Plus in just four weeks. Plus was back with the team for 350 hours in three months."

--  Jenn Hunter, Co-FounderPayShepherd

  Results:  

• A reduction of 75% in the amount of time spent onboarding, which is 350 hours in just three months.
• A positive feedback form users who loved the platform's ability to accommodate diverse learning styles. This includes download and visual content.

PayShepherd used Plus to maximize resources and enable their team to retain its human interaction while growing to accommodate greater numbers of users efficiently.

The expansion of customer education in order to empower customers The Flashpoint transformation is a result of Plus

Plus offered the best platform for Flashpoint to move to an on-demand self-guided learning method. This shift allowed the company to establish an online school that empowered users to learn at their own speed as well as provide high-quality, consistent education across all levels.

        "Using Plus has allowed us to use our customer education in a larger scale. We have educated over 3,000 users in our services and products. Without Plus It would have required an immense amount of resources to train our user base."    

- Grace Tilmont, Director of Education Services at Flashpoint

Results:

• More than 3,000 users who have been trained on their products and services significantly cutting down on the amount of amount of resources required for large-scale training.
• Improved customer onboarding and engagement that allows customers to gain confidence in their products and increase efficiency.

The flexibility of Plus allowed Flashpoint to incorporate multimedia content, create tailored courses for learners, and also provide regular updates that reflect the evolving nature of the platform. This scalable approach does not just enhance the overall customer education experience but also positioned Flashpoint as a leader in proactive, customer-focused training.

Beginning using Plus

Whether your focus is streamlining onboarding, cutting down on support needs, or boosting product adoption Plus provides your staff with intuitive tools, advanced analytics, and seamless scalability. Start courses swiftly and efficiently while analyzing the impact of your education at a real-time pace.

Increase Your Profits with the Internet. Learning

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