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Refund policies are a set of guidelines that provide your customers with the information they need they can get their funds back the return of a purchased item to you store. An acceptable policy for small businesses may include details such as deadlines, the manner in which refunds are dealt with, and the steps the customer must do or give to receive their refund.

Policies on refunds are crucial because they help your customers make purchasing decisions and build trust and credibility around the business. Learn more about the importance of refund and return policy and view an example of a refund policy template.

 Reminder: The refund policy example is just an initial step, and is not meant to serve as a return or refund policy template nor as legal guidance.