How Your Customers Can Pay you with cryptocurrency

Feb 17, 2023

It is essential to know the viewpoint of your customers particularly at crucial conversion points like checkout. The most important aspect of having a successful checkout procedure is providing a secure convenient and easy method for customers to complete their payment using the payment method that they choose.

In this post, we'll assist you in comprehending the process of making a transaction from the point of view of your client's from the perspective of a consumer. With this knowledge you'll have the ability to spot opportunities to boost the rate of conversion for customers, give assistance directly, and inform your clients and customers.

Crypto vocab check

There's a method to examine the terms within these categories more deeply here. Below is a short overview of the key terms:

Public Key: In essence, it's the information one needs to transfer cryptocurrency.

Public address Public address: A hashed (basically short) variant of the open key. This is what you share with someone who wants to transfer funds. Consider it a Venmo username, or a PayPal.me URL. (e.g., 0x12B0aD31f483Cdf4741de8f5679A472E5fe3345G)

The private key allows the user to access funds transferred into an open key. It is not recommended that the private key be disclosed to a third party.

Web3: Defined by AP Stylebook, Web3 is a catchall term for the prospect of a new stage of the internet driven by the cryptocurrency-related technology, blockchain.

Web3-based wallet (crypto wallet): It is a storage device for public and private keys that are used to make transactions on blockchain.

Seed phrases: A set of words consisting of random generated words that grant access to Wweb3 wallets. This can be used to restore access to a cryptocurrency wallet. It's not advised to divulge this information to an outside party.

The wallet that is not custodial is owned by the person using it. Their private keys are theirs and they have every access right for their Wweb3 wallet. (e.g., Metamask, Trust Wallet. )

Custodial Keys for private accounts are owned by organisations that are not owned by third parties. (e.g., Coinbase, OpenNode. )

Peer-to-peer payments

You may be wondering "Isn't a major point for cryptocurrency to be the fact that that they're peer-to peer and do not depend on third party services?"

You are able to receive funds from a customer without the need for an external program or any third-party software.

This simply isn't practical for common users. They're not going to run their own node, generate transactions with a command line, or even keep track of their own keystrokes. Additionally, the majority of sellers prefer to shell out a tiny fee for transactions to offer their customers an easy experience, while saving much time and effort reconciling payment to customers' orders.

This article will focus on typical transactions conducted via e-commerce that utilize instruments and tools that are most likely to be utilized by intermediate and novice users.

A brief overview of the steps to pay with cryptocurrency

From the point of view of a consumer From the viewpoint of a consumer There are three things to consider:

  1. Get access to a fully funded cryptocurrency wallet.
  2. Link their accounts to their banks.
  3. Make the payment, then get confirmation.

Your experience is based upon the processing firm and wallets used. Let's go through a couple of examples and discuss what's going on in each stage to the client.

1. You can access a fundable cryptocurrency wallet

There's a wide range of options for those who want digital wallets. Each comes with its own features, benefits and support for various currencies, chains, as well as payment experience.

"Traditional" digital wallet providers like PayPal as well as CashApp now support cryptocurrency payments. Some of the top cryptocurrency exchanges such as Coinbase, Crypto.com, and Binance offer their own applications that also function as payment wallets. In addition, there are wallets that are native to cryptocurrency like MetaMask, Rainbow, and numerous other choices. It is recommended to conduct your own research to find the most suitable alternative or choices that are suitable for your situation.

After choosing a wallet after setting it up, the next thing to complete is adding an amount of coins into the wallet so that you can have a sufficient amount available to spend. This can be a relatively simple procedure since most wallets provide the option of paying in-app.

What is the best way for a consumer to decide what currency they should use?

It's a great question! Often, it doesn't actually have to play a role except for fees that may be incurred whenever they have to switch the currency. Some bitcoin payment processors have automated exchange options that allow customers to transfer money with one currencyand return it in a different.

In the event that that's not possible, many cryptocurrency wallets have in-wallet swap or exchange feature so that users with bitcoin (BTC) however wish to pay in Ethereum (ETH), they can make that swap quickly. The ideal scenario is to add to your wallet any currency you wish to use, but it's not possible in advance, the moment you buy something.

2. Be sure their bank account is connected to your site

Two options are available that customers can use to connect their wallets to your website. A QR code or a browser wallet connect. The payment processors that support crypto can offer either both choices.

QR code

This method is ideal for people who own their cryptocurrency wallet as an app on the phone. If an individual decides to pay with cryptocurrency, they're shown an QR code which could be scanned using an application within their wallet application to pay with crypto.

Image illustrating how crypto payments are made via QR code. 
Image text:
Crypto app payment via QR code
1. Merchant provides a QR code at checkout.
2. Customer scans the QR code to review and authorize the transaction in their crypto app.
3. Merchant site confirms receipt and completes the purchase.
Steps for receiving crypto payments through QR codes.

The browser wallet is connected to your account

This option is perfect for people who want to connect the cryptocurrency wallet using an extension for their web browser. When a user chooses this option, they're prompted to join their Web3 wallet by clicking an icon, which opens the wallet in the browser asking for authorization to connect.

Image illustrating how crypto payments are made via browser extension.
Image text:
Crypto wallet payment via browser extension
1. Merchant provides crypto payment options and browser wallet connection prompt.
2. Customer selects their browser wallet to review and authorize the transaction within the extension.
3. Merchant site confirms receipt and completes the purchase.
Steps for receiving crypto payments via browser extension.

3. Pay the amount and you will receive a confirmation.

Any method that the user wishes to make use of the wallet, it will prompt them to guide them to pay a bill - either in the application or via the browser.

When payment has been received There may be a time delay (usually under a second) until payment confirmation through the blockchain. Then, both you and the recipient receive notification of confirmation. Where transactions are made via blockchain technology, you may be provided with a blockchain transaction ID.

Then, that's it!

What are the specifics of these processes? translate to retailers?

There's a distinct difference between someone who's already comfortable with crypto and prepared to buy and someone who has had no experience with crypto prior to. Setting up an account in an crypto wallet, protecting it and understanding how to complete the transaction can be a challenge that block getting into the market.

In the beginning, cryptocurrency transactions are expected to originate from experienced cryptocurrency users. As time passes, the number will likely to increase drastically. If your fans or clients have indicated they're interested in crypto It might be helpful to direct them to reputable websites to be able to learn the best way to pay you the manner they'd like to.

The benefits of using crypto payment methods to pay your clients

  1. There is crypto in their wallet They have crypto, and would like to utilize the cash! They could be because they started investing early or trader or are their money being held in crypto.
  2. It's cheaper to them to utilize bitcoin for direct transactions instead of having to pay charges for exchanges or foreign exchange for conventional transactions. This is particularly the case in dealing with clients from abroad.
  3. It's possible that they do not be in a position to use the various payment methods.
  4. It is possible that they would prefer to keep certain transactions private or separate from other activities in their financial accounts.
  5. A majority of people believe that it's more comfortable and safe.
  6. They value being able to transact without paying fees to traditional financial service providers (i.e., they're ideologically-driven).
  7. There's no limit on the amount of daily payments which is particularly true of expensive, luxurious products that could exceed the limit of the daily bank account.
  8. There is a cost associated with a digitally native asset, such as an NFT.

The customer's needs to take into consideration

It is evident that there are a lot of choices when it comes to making payments via crypto based on customer viewpoint. There are some aspects to bear in your head when deciding and operating crypto payment options:

  1. What is the easiest way for customers to make payments? Which are the most effective payment methods? What is the most popular cryptocurrency?
  2. Do your customers have to pay the fees of crypto networks in the direct manner? This can make it more difficult for them pay if a crypto network is extremely overloaded.
  3. Are you aware of dispute resolution? It's crucial in absence of traditional policy on refunds and credit. People who are unhappy or upset are more likely to be unhappy and to leave negative review.
  4. How long do customers need to wait until they receive confirmation of their purchase? Depending on how you're allowing your customers to pay for their purchases for their purchase, they might have to wait longer than they normally would. In this instance, the help of a third entity can help, because they usually keep the fees as well as confirmation time very short.
  5. Do consumers require education? It is possible that they would benefit from information about how to use crypto to pay. Additionally, they require advice on protecting themselves and staying clear of scams.

Merchants have the option of choosing payment methods for crypto that are straightforward and user-friendly. On the other hand, customers will, be experiencing a distinct transaction experience.

There are millions who are eager and able to use cryptocurrency for payment. Although cryptocurrency payments are becoming easier and simpler but it's important for merchants to understand the needs of their clients and the consequences of their choices so that they can make the most of this growth opportunity.

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